We’re all taught to talk. Very few of us are taught to listen. And yet all effective communication starts with listening.

Richard’s training redresses the balance. He’ll give your team a range of memorable, robust and phenomenally successful listening skills. Whatever course you choose, your people will take part in a range of fascinating exercises to help them embed their new skills. Great fun to do, and proof positive of quite how powerful Richard’s insights are when you put them into action.

For comprehensive information on the range of training Richard offers, and how to co-design a course to suit your people, download your Course Selection Guide now. Do remember, you can add an unforgettable enactment of a Hostage Scenario to any of Richard’s courses.

You trained Claire yesterday and today she used the skills with a prospective donor. The result? £45,000! That's a lot of children helped!
Alison Pemberton, Head of Major Giving, NSPCC
Richard speaking to participant

Listen. Understand. Influence.

After attending one of Richard’s courses your people will be able to

  • get people to open up
  • know precisely what to listen for
  • differentiate between information and intelligence
  • understand how to interpret and use the intelligence they’ve gained
  • sell their ideas, services and products using the other person’s most deeply held beliefs, rather than their own.
Course Selection PDF cover image

Click here to download the Course Selection Guide

1 Day Course

One of the most fascinating and memorable days that you can offer your team. This will be a talking point for months to come.

Richard will spend the morning introducing elite level listening skills. Everyone will be asked to employ them and reflect on the results. You can specify the exact content that will suit your team in the afternoon. In the first afternoon session you can choose between Questioning, or Preparation and Planning. And in the concluding session you can choose between Dealing with Difficult People, Negotiation Skills or Persuasion Skills. Please download the Course Selection Guide to help you make an informed choice.

 

Session 1

A MORNING OF LISTENING SKILLS

By lunchtime you’ll be able to

  • Identify someone’s values, beliefs and motivators.
  • Uncover secrets that they don’t realise they’ve revealed.
  • Know precisely how to pitch a course of action to them.

Session 2 – Choose option A

A:  QUESTIONING

Harness powerful new investigative skills you can use to

  • Prepare your brief.
  • Populate your Discovery Map.
  • Perfect your prospecting.

Session 2 – Or choose option B

B:  PREPARATION AND PLANNING

Walk away with the ability to

  • Prepare and plan like a hostage negotiator for an important conversation.
  • Exploit social conventions to optimise your influence.
  • Capitalise on both failure and success.

Booking & Enquiries

2 Day Course

This is the opportunity to equip your team with a comprehensive grounding in Richard’s skills.

Richard will spend the first morning introducing elite level listening skills. Next he’ll cover Preparation and Planning, teaching your team to avoid the five dumbest things they can say in any meeting. Then you’ll move on to Questioning, learning skills based on the highly effective techniques used by Scotland Yard detectives. This is followed by the perennially popular How to Deal with Difficult People, where you’ll role play how to challenge difficult behaviour without causing personal offence. In the final two key sessions Richard teaches both Negotiation and Persuasion Skills. You’ll leave with 10 outcome-focused negotiation rules to follow, together with a deep appreciation of the vital role of trust in all our interactions, and how you can build it. Please download the Course Selection Guide to help you make an informed choice.

 

Session 1

A MORNING OF LISTENING SKILLS

By lunchtime you’ll be able to

  • Identify someone’s values, beliefs and motivators.
  • Uncover secrets that they don’t realise they’ve revealed.
  • Know precisely how to pitch a course of action to them.

Sessions 2 & 3

2:  PREPARATION AND PLANNING

Walk away with the ability to

  • Prepare and plan like a hostage negotiator for an important conversation.
  • Exploit social conventions to optimise your influence.
  • Capitalise on both failure and success.

3:  QUESTIONING

Harness powerful new investigative skills you can use to

  • Prepare your brief.
  • Populate your Discovery Map.
  • Perfect your prospecting.

Sessions 4 – 6

4:  DEALING WITH DIFFICULT PEOPLE

  • Discover the root cause of the problem and discuss it frankly.
  • Find and apply a solution that’s acceptable to both sides.
  • Leave the problem individual with their dignity intact.

5:  NEGOTIATION SKILLS

  • Talk someone off a bridge or into a course of action.
  • Apply the 10 rules of negotiation to get the outcome you want.
  • Use language to optimum effect to engage and involve.

6:  PERSUASION SKILLS

  • Be generally liked so that people want to please you.
  • Build obligation and engender trust.
  • Use language to influence, persuade and win.

Booking & Enquiries