The hostage scenario was the highlight of a phenomenally memorable day.
Jane Bowring , BC Partners

You can add this session to any training course

Richard hires a professional to play the hostage or hostage taker.

What to expect as a participant

You will either be taken hostage yourself or be asked to negotiate with the hostage taker in front of your colleagues. The good news is that Richard can ‘freeze frame’ the action at will, so he can offer you helpful guidance as you go along. Which is welcome news for the hostage too!

As a delegate you will leave the session

  1. Able to say you’ve experienced hostage negotiation in the raw.
  2. Having put your new skills to the test in a controlled ‘life or death’ crisis situation.
  3. Ready to dine out on an unforgettable, white-knuckle encounter.


Mullender teaches life or death listening. This skill gives you access to an individual’s mindset without their knowledge. You’ll learn to use your insight into a person’s values and beliefs to influence their actions. Since we operate on trust, we expect you to use what you learn on a Mullender’s course responsibly.

Richard speaking