I came back another person. I only hope other people get the same chance.
Hendrik Buma, Rotterdam

Join hostage negotiator Richard Mullender for the day.

Until recently Richard Mullender offered restricted access courses only. Now, in response to overwhelming demand, Richard runs one-day open courses to bring previously undisclosed negotiation and persuasion techniques into the public domain.

This is a rare opportunity for you to attend as an independent delegate. By the end of the day you’ll have learnt elite level listening skills from one of the most charismatic and memorable trainers you’ll ever meet.

Gain the power to influence, negotiate and persuade.

Prepare to be

  • entertained
  • challenged
  • trained in life-changing communication skills from the world of hostage negotiation.

What to expect

The day’s top 5 game-changers

  1. Gain and build trust and rapport.
  2. Glean information without asking questions.
  3. Interpret the true significance of what’s being said.
  4. Use conversational conventions to boost your influence.
  5. Position an action as desirable using your client, colleague or companion’s core values, rather than your own.

9.00 – 17.00.

Cost £275. First five places booked on each course £250.

Lunch and refreshments included.